Cancellation Policy
Last updated: 19 October 2026
This Cancellation Policy applies to interior design and execution services, and any other paid services such as consultations, booked and paid for (in full or as an advance or stage payment) through www.inlandindoors.com or through Inland Indoors's Mangaluru and Bengaluru teams. It should be read together with our Refund Policy, Terms and Conditions and Privacy Policy.
1. Booking confirmation
A project is treated as confirmed once Inland Indoors has received (a) a signed quotation, estimate or agreement covering the agreed scope of work, and (b) the booking or design advance specified in it — whether paid online through the website's payment gateway or through any other mode approved by us.
2. Cancellation before design work begins
If you cancel before any design work has started, we will refund the amount paid, after deducting any consultation or site-visit charge that was stated in the quotation. To cancel, write to interiors@inlandindoors.com or call us, quoting your project or quotation number.
3. Cancellation after design work has begun
Interior design is a bespoke service. Once design work has started, we may deduct the reasonable cost of the work already carried out — such as site measurement, concept and layout development, drawings and 3D visuals — from the amount paid, before processing any balance under our Refund Policy.
4. Cancellation after materials are ordered or work has started
Once materials have been ordered, custom items have gone into production, or execution at site has begun, the project cannot be cancelled for the affected portion of work. Materials already ordered, items already fabricated and work already executed will be charged, and payments made for completed stages are non-refundable. Any remaining portion of the scope can be cancelled on the terms above.
5. Rescheduling consultations and site visits
Consultation, measurement and site-visit appointments can be rescheduled or cancelled free of charge with at least 24 hours' notice. If the site is inaccessible or unattended on a confirmed appointment date without prior notice, a revisit charge may apply.
6. Force majeure
Where a project needs to be paused or cancelled due to circumstances beyond our reasonable control — such as natural calamity, strikes, government restrictions, or supplier disruption — we will make reasonable efforts to reschedule or resolve the matter in line with this policy, on a case-by-case basis.
7. How to request a cancellation
Email interiors@inlandindoors.com or use our Contact page, giving your project or quotation number, name, contact details and reason for cancellation. You can also call us on +91 96865 99099.
8. Changes to this policy
We may update this Cancellation Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.